Support and FAQ
Get help with signup questions, hostname planning, backup coverage, and day-to-day server access.
Support that stays close to real operating tasks
Rasberry Hosting support focuses on the questions that come up before launch, during onboarding, and after the first handoff.
Getting Started
Get guidance on plan selection, operating system choice, and what to expect during signup and first launch.
Hostname and DNS
Understand how generated hostnames work and when to point your own domain during rollout.
Backup and Restore
Review backup coverage, retention expectations, and how restore requests are handled.
Popular support topics
Start with the answers below or email support@rasberry.ca for onboarding help, special cases, or pre-sales questions.
Most useful categories
Need direct help?
Email support@rasberry.ca for pre-sales questions, Windows sizing, or backup planning.
Email SupportSupport email
Send the plan you are considering, the operating system you want, and any backup or hostname questions.
Email: support@rasberry.caCommon questions
These answers cover the most common signup, operating system, and backup questions before a new service goes live.
Do I need my final domain before the VPS is delivered?
No. The server can be staged on a generated hostname first, then moved to your final domain when you are ready.
What do I choose during signup?
Choose the plan size, preferred operating system, and whether managed backups should be included from day one.
How are restore requests handled?
Restore requests are handled with direct support so the backup point and recovery target can be confirmed before work begins.
Where should Windows-specific questions go?
Windows image, memory sizing, and Remote Desktop questions can all be raised through support before or after launch.
More quick answers
Short answers to the questions that come up most often during early planning.
Can I start with Ubuntu and change later?
Yes, but it is best to ask early so the right rebuild or migration path can be recommended.
Do you manage my domain?
No. You keep control of your domain, with generated hostnames used until DNS is ready to move.
Are backup plans tied to one operating system?
No. Backup coverage can be planned for either Ubuntu Server or Windows VPS launches.
How quickly can a standard VPS go live?
Standard signups are usually provisioned quickly, while larger builds may need a short confirmation first.
Where do I ask about a larger or unusual workload?
Use the contact page and note the expected workload, operating system, access method, and backup needs.
Where will I manage services later?
AMP at amp.rasberry.ca is the planned client area for service visibility, backups, and billing as portal rollout continues.
Service Status
A dedicated public status page is being added. For urgent service-impacting questions, email support@rasberry.ca.
Need help before you launch?
Use the contact page for pre-sales questions, onboarding help, backup planning, or anything outside the standard self-service path.